Privacy Policy

This version of your Privacy Policy is updated to reflect the requirements of the Data (Use and Access) Act 2025 (DUAA), which officially mandates new complaint handling procedures and updated data processing standards as of 19 June 2026.

The Physiotherapy Centre (Liverpool) Limited is committed to protecting your privacy and ensuring the security of your personal information. This policy explains how we collect, use, and safeguard your data in compliance with the UK GDPR and the Data (Use and Access) Act 2025.

1. What Information We Collect

Directly provided: Information including your name, contact details, medical history, and treatment records shared when booking appointments, completing forms, or contacting us.
Automatically collected: Technical data such as your IP address, browser type, and navigation patterns on our website.
Third parties: Information received from healthcare partners, insurers, or referring practitioners, provided you have granted the necessary consent.

2. How We Use Your Information

We process your data for the delivery of healthcare services and the management of our clinic. This includes:

Clinical care: Providing physiotherapy and maintaining accurate medical records.
Operational management: Scheduling, billing, and responding to enquiries.
Recognised Legitimate Interests: We may process data based on "recognised legitimate interests" where necessary for safeguarding vulnerable individuals, preventing crime, or ensuring the security of our IT systems.
Legal Compliance: Fulfilling our professional record-keeping and statutory obligations.

3. Special Category Data (Health Information)

As a physiotherapy provider, we process health information, which is classified as “special category data.” We handle this with the highest level of confidentiality. We process this information specifically for the provision of health or social care and the management of health systems (under Article 9(2)(h) UK GDPR).

4. How We Share Your Information

Service Providers: Trusted third parties (e.g., clinical software providers) who are contractually bound to protect your data.
Clinical Partners: Where necessary for your treatment, we may share information with GPs, consultants, or insurance companies, with your consent.
Legal/Regulatory: Where required by law or to safeguard individuals.

5. Your Data Protection Rights

Under the UK GDPR and the DUAA, you have the following rights:

Access: The right to request a copy of the personal information we hold. We will respond to such requests by conducting a reasonable and proportionate search of our records.
Rectification & Erasure: The right to correct inaccurate data or request deletion in specific circumstances.
Restrict/Object: The right to limit processing or object to certain uses, such as direct marketing.
Data Portability: Requesting your data in a machine-readable format.
Complaints Procedure: If you are dissatisfied with how we have handled your information, you have the right to lodge a complaint directly with us. We have a formal internal procedure for this; we will acknowledge your complaint within 30 days, investigate the matter without undue delay, and inform you of the outcome. You also retain the right to escalate any unresolved complaints to the Information Commissioner’s Office (ICO).

6. Data Security & International Transfers

We implement robust security measures to protect your data. If we transfer data outside the UK/EEA, we ensure the recipient meets the "not materially lower" protection standard required by the DUAA, supported by documented Transfer Risk Assessments (TRAs).

7. Cookies

We use cookies for site functionality and statistical analysis. Under the DUAA, cookies used solely for statistical purposes do not require prior consent, provided we offer a simple, free opt-out mechanism.

Our website uses cookies to distinguish you from other users of our website. We use them for a range of information, for example, to record the number of visits to our site by a single customer, to store information about your session on our website (referrer, landing page etc) and so on. This includes:

Information about your browser, network, and device
Web pages you visited prior to coming to this website
Your IP address

This information may also include details about your use of this website, including:

Clicks
Internal links
Pages visited
Scrolling
Searches
Timestamps

We provide this information to Squarespace, our website analytics provider, to learn about site traffic and activity. Squarespace needs the data to run this website, and to protect and improve its platform and services. You can read more about how Squarespace uses your data (site usage information of end users) for its own purposes in their Privacy Policy.

Cookies are small text files that are saved on your computer to enable you to use our website easily. You can choose whether to accept cookies or not and you do not need them to be able to use our website. If you reject or delete cookies it may be, however, that our site is not as easy to use as it would be if you accept cookies.

Cookies help us to provide you with a good experience when you browse our website and also allow us to improve our site. We do not use cookies to store sensitive information, for example, your personal details.

The cookies are not assigned to any particular person, so no connection can be made between the information from the cookies and personal information of a website user.

We also use cookies of third parties.

Google Analytics, for example, a service provided by Google, that help us analyse how our website is used.

Google uses this information to evaluate visitors’ use of the website, for example how customers arrive at the website or browse it and highlight areas that we can improve such as navigation on the website.This website will:

Remember if you have been on the website within 30 days
Track the pages you visit via Google Analytics

This website will not:

Share any personal information with third parties

You can reject some or all of the cookies we use on or via our website by changing your browser settings but doing so may impair your ability to use our website or some or all of its features. For further information about cookies, including how to change your browser settings, please visit www.allaboutcookies.org.For information on how Google Analytics collects and processes data using cookies, please visit www.google.com/policies/privacy/partners/. You can opt out of Google Analytics tracking by visiting: tools.google.com/dlpage/gaoptout.

8. Policy Updates

We may update this policy to reflect changes in law or our services.

9. Contact Us

If you have questions or wish to exercise your rights, please contact us at:

The Physiotherapy Centre (Liverpool) Limited

info@thephysiotherapycentre.com

106 Mather Avenue

Liverpool

L18 7HB

Last Updated: 14th June 2026